Octmark operates on a monthly retainer model with invoicing on the first business day of each month.
Invoice schedule
Invoices are issued on the first business day of each month for the current month's engagement. Payment is due within 14 days of invoice date.
Payment methods
We accept bank transfer (NEFT/RTGS/IMPS) and UPI. Payment details are included on every invoice. We do not currently accept card payments for retainer engagements.
Late payments
If payment is not received within 14 days, you will receive an automated reminder. Engagement activities may be paused if payment is more than 21 days overdue.
If you anticipate a delay, contact your Octmark account lead proactively, we can almost always accommodate a short extension with advance notice.
Project-based billing
For project-based engagements, billing follows the agreed milestone schedule. 50% is due at project kickoff and the remaining 50% on delivery, unless otherwise agreed in your engagement letter.
Queries
For any billing queries, contact your account lead directly or raise a support ticket using the category "Billing".